Complaining and Giving Instruction

Complaining

Complaints are expressions of "displeasure or annoyance" in response to an action that is seen by the speaker as unfavorable.

Making a complaint:

      I do wish you could….

      Excuse me, I’m afraid…

      I wish you wouldn’t mind…

      Would you mind (doing)….?

      Well, it is good for you to….

      (Honestly!) I’m fed up with …

      I wonder if you could help me…..

      I’m sorry to have to say this, but….

      Look, I’m sorry to trouble you, but….

      (Well,) this is the most unsatisfactory.

      Wouldn’t it be a good idea to/ not to….

      I’ve got a bit of a problem here, you see……

      Excuse me, there appears to be something wrong…

      Excuse me, there seems to be something wrong with…

How to make a complaint:

Responding a complaint :

If someone give a complaint, you Have To say  :

•       Oh, I’m sorry about that.

•       I can’t tell you how sorry I am

•       I wish it never happened

•       Oh dear, I’m really sorry

•       I’m so sorry, I didn’t realize

•       I just don’t know what to say

•       I'm so sorry, but this will never occur / happen again.

•       I'm sorry, we promise never to do the same mistake again.

•       I'm really sorry; we'll do our utmost/best not to do the same mistake again.

Don’t say :

•       Sorry there is nothing we can do about it.

•       I'm afraid, there isn't much we can do about it.

•       We are sorry but the food is just alright.

How to handle a complaint :

Delaying a complaint

•       I suggest you leave it with us and we’ll see what can be done.

•       I suggest you leave it with us and we’ll see what we can do.

•       I’m afraid the manager/boss isn’t in at the moment. Could you call later?

•       I’m afraid we can’t help you at the moment. Could you leave your contact phone number and address? We will contact you soon.

Rejecting a complaint

•       Well, I’m afraid there is nothing we can do about it actually.

•       Well, I’m afraid there isn’t much we can do about it.

And don’t forget to express your apologize.

Giving Instruction

•      Giving instruction is an expression for give or ask somebody to do something that we want.

Ø  The tense used in giving instruction is simple present.

Ø  Giving instruction is releveance with procedure text.

Giving instruction are:

1.  Command    

•      Verb (+ O).
 e.g:Watch out, come here, etc.

•      Please + V (+ O).

       e.g:Please clean your room.

•      V (+ O) + Please.

       e.g:Wash this towel, please.

2.  Prohibition

•      Don’t + V (+ O).
e.g:Don’t close it!

•      Don’t + V (+ O) + Please.
e.g:Don’t be noise,please.

•      Would you mind not + V-ing (+ O).
e.g:Would you mind not reading my book.

Kinds of giving instruction:

q  Verb 1, e.g:

§ Wash your hand.

§ Sit down.

q  Be + adjective, e.g:

§ Be your self.

 
        § Be a good student.

        § Be happy.    

 

q  Infinitive without to

       § Close the door                               

       § Open the window                            

       § Turn off the computer

       § Move the chair

q  Don’t + V-infinitive, e.g:

§ Don’t armb!

§ Don’t disturb!

§ Don’t touch!

       § Don’t kill him.

       § Don’t cry.

q  No + V-ing, e.g:

§ No smooking!

§ No swimming!

       § No parking !

       § No catching !

       § No diving !

Responding of instruction :

Possitive response

•       Yes, Sir.

•       Yes, Mom

•       Sure

Ok

Negative response

•       No, we won’t

•       No, i’m busy now

•       No, i’m dizy now